Choice Hotels

My husband and I stayed for seven nights at the Comfort Suites Burlington Washington while on vacation in western Washington. We checked in with my service dog, and everything went smoothly. We declared that we had a service animal with us, and we filled out the pet paperwork. Caleb checked us in and told us that there would be no pet fee charged since our dog was a service animal. However, when we entered the lobby after getting our belongings, our dog barked, and Caleb immediately accused us of lying and scamming. He claimed that service animals don't bark and demanded that we show proof that our dog is a service animal. We explained that we didn't have to provide any proof or certification under Federal and State law, but Caleb insisted that he knew the law better than we did and charged us a pet fee. The situation got worse from there. Instead of a warm welcome, Caleb harassed and bullied us each time we returned to the hotel lobby. We were shocked at how rudely we were being treated, and our civil rights were being violated. On checkout day, we discovered that one of our tires had been slashed. We suspected that Caleb was responsible for the tire slashing, given his behavior towards us during our stay. After contacting the property manager, Scott Turbush, he apologized and offered to refund the pet fee as compensation. However, he refused to discuss the matter further over the phone. We were disappointed that he did not take our concerns seriously and failed to address the harassment and discrimination we experienced during our stay.