Exposing Bad Behavior
Comfort Suites Burlington Washington
During our visit to western Washington, my retired spouse and I stayed at Comfort Suites Burlington Washington for seven nights with our service dog. Upon check-in, we informed the staff about our service animal and filled out the necessary paperwork. Caleb, the person checking us in, didn't charge us any fee as our dog was a service animal, which was expected. Upon our return to the hotel lobby after gathering our belongings, our dog barked, and Caleb immediately accused us of scamming. He claimed that service animals don't bark and demanded we show him proof of our dog's certification. Despite informing him of the legal requirements, Caleb continued to insist that he knew the law and that we were liars. He then illegally charged us a pet fee. To make matters worse, Caleb's hostility continued throughout our stay. He gave us evil stares or laughed at and pointed fingers at us each time we entered the lobby. We felt harassed and bullied, and our civil rights were being violated. On the day of our checkout, we noticed that one of our tires was flat. After having it repaired, we discovered that it had been slashed, possibly with a box cutter.
